FAQ - Van.Hof.Wagons

Most Popular Questions

If you cannot find answers to your question in our FAQ, you can always contact us. We will answer to you shortly!

How far in advance should I book?

The sooner, the better, although vans are sometimes available last minute, too. If you want your ideal date, book up to three months in advance.

What is the cancellation policy?

No questions, Free cancellation within 24 hours of booking.

If you think there’s any chance that your trip might cancel, it is imperative that you purchase trip insurance as we will not allow refunds for any reason outside of the allowance below:

Reservation deposit (50% of full trip cost) is non-refundable
If the renter has paid in full and the booking is canceled more than 14 days prior to booking start date, a partial refund of 50% of the full rental amount (minus fees) is issued
If canceled and the renter has only paid the reservation deposit, no refund is issued
If canceled less than 14 days prior to booking start date, no refund is issued

Regarding early returns and/or unused miles, there will be no refunds if Rental Unit is returned earlier than the anticipated return date and there will be no refund for unused miles when driving a motorized RV

Can I rent for one-way trips?

This is an option, depending on logistics. Inquire to see if this is an option for your trip.

What equipment comes with the campervan?

Rental includes water hose, electric cable, gloves for holding tank emptying, Septic tabs and a few rolls of TP. Bring your own kitchen supplies and linens, although these are available for an extra fee.

Can I rent extra items?

Yes. You can rent kitchen kits, camping kits with lawn chairs, and bedding kits.

Does the rental include insurance?

Insurance is required, and we can provide it for a fee through our service, or you can provide a binder from your own insurance company. All drivers need to be approved in advance.

Do I need a credit card to rent?

You can pay with debit, credit or cash.

Do I need to leave a security deposit?

Yes, please. Our security deposit is $2000.00

What are the hours for pickup and drop off?

Standard pickup is at 3:30PM. Inquire for other times. Drop off is 11AM. M-F is standard. Weekend pickup / dropoff subject to availability.

Do all drivers need to be present at pickup?

All drivers do not need to be present, however the person booking does need to be present and drivers’ license photos for all drivers need to be provided at pickup.