Most Popular Questions
If you cannot find answers to your question in our FAQ, you can always contact us. We will answer to you shortly!
How far in advance should I book?
The sooner, the better, although vans are sometimes available last minute, too. If you want your ideal date, book up to three months in advance.
What is the cancellation policy?
No questions, Free cancellation within 24 hours of booking.
If you think there’s any chance that your trip might cancel, it is imperative that you purchase trip insurance as we will not allow refunds for any reason outside of the allowance below:
Can I rent for one-way trips?
This is an option, depending on logistics. Inquire to see if this is an option for your trip.
What equipment comes with the campervan?
Rental includes water hose, electric cable, gloves for holding tank emptying, Septic tabs and a few rolls of TP. Bring your own kitchen supplies and linens, although these are available for an extra fee.
Can I rent extra items?
Yes. You can rent kitchen kits, camping kits with lawn chairs, and bedding kits.
Does the rental include insurance?
Insurance is required, and we can provide it for a fee through our service, or you can provide a binder from your own insurance company. All drivers need to be approved in advance.
Do I need a credit card to rent?
You can pay with debit, credit or cash.
Do I need to leave a security deposit?
Yes, please. Our security deposit is $2000.00
What are the hours for pickup and drop off?
Standard pickup is at 3:30PM. Inquire for other times. Drop off is 11AM. M-F is standard. Weekend pickup / dropoff subject to availability.
Do all drivers need to be present at pickup?
All drivers do not need to be present, however the person booking does need to be present and drivers’ license photos for all drivers need to be provided at pickup.
Can I bring my pet?
Yes. There are additional pet fees and cleaning fees if the van is not professionally cleaned before being returned. Please inquire for your trip.
Are there mileage charges?
100 miles free per day.
You will be charged additional fees if you go over at the following rates:
Are there any places I’m not allowed to drive?
Trips are specified in advance and disclosures regarding entry into another country are required. No off road driving.
What happens if I get in an accident?
Contact owner VonHofWagons. Contact Insurance company. Contact police.